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Privacy Policy

Last Updated: November 6, 2025

1. Introduction

At guestmng.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not access or use our website.

2. Information We Collect

We may collect several types of information from and about users of our website:

Personal Information

When you voluntarily provide it to us through our contact forms or other communication channels, we may collect:

  • Name and contact information (email address, phone number)
  • Hotel name and business information
  • Hotel size and operational details
  • Messages and inquiries you submit
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Date and time of visits
  • Clickstream data and navigation patterns

Carbon Calculator Data

When you use our carbon footprint calculator, we may collect the information you input, including number of rooms, occupancy rates, energy consumption, and water usage. This data is used solely to perform calculations and may be aggregated anonymously for statistical purposes.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Responding to your inquiries and providing information about our services
  • Processing and managing consultation requests
  • Improving our website content and user experience
  • Analyzing website usage patterns and trends
  • Sending relevant information about sustainable hotel technologies
  • Complying with legal obligations and protecting our rights
  • Detecting and preventing fraud or security issues
  • Conducting research and analysis for business development

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality
  • Legal Obligation: Processing is necessary to comply with legal requirements
  • Contractual Necessity: Processing is necessary to fulfill contractual obligations with you

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Analyze traffic patterns and user behavior

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website. For detailed information about our cookie usage, please see our Cookie Policy.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Aggregate Information

We may share aggregated, anonymized information that does not personally identify you for research, marketing, or analytical purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Employee training on data protection
  • Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

9. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR:

  • Right to Access: You can request copies of your personal data
  • Right to Rectification: You can request correction of inaccurate or incomplete data
  • Right to Erasure: You can request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: You can request that we limit how we use your data
  • Right to Data Portability: You can request transfer of your data to another organization
  • Right to Object: You can object to our processing of your personal data
  • Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country.

When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. Third-Party Websites

Our website may contain references to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Google Maps

Our website uses Google Maps to display location information. Use of Google Maps is subject to Google's Privacy Policy and Terms of Service. Information collected by Google Maps may be processed in accordance with Google's privacy practices.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals or similar mechanisms.

15. Email Communications

If you provide your email address to us, we may send you information about sustainable hotel technologies, services, and industry updates. You can opt out of receiving these communications at any time by:

  • Clicking the unsubscribe link in any email we send
  • Contacting us directly with your request
  • Updating your communication preferences

Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your inquiries or our services.

16. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

17. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with applicable privacy laws. You may contact our DPO regarding any privacy concerns or questions.

18. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy. Material changes will be communicated through prominent notice on our website or by email where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

19. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities in accordance with applicable data protection laws, including GDPR requirements for breach notification within 72 hours where feasible.

20. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you. Any data analysis we conduct is for aggregate statistical purposes and does not involve automated individual decision-making.

21. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: 15 Marylebone Road, London NW1 5JD, United Kingdom

We will respond to your inquiry within a reasonable timeframe, typically within 30 days as required by GDPR.

22. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

For the United Kingdom, the supervisory authority is the Information Commissioner's Office (ICO), which can be contacted through their website or at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom.

23. Consent

By using our website, you consent to our Privacy Policy and agree to its terms. If you do not agree with this policy, please do not use our website or provide any personal information to us.

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